Pay-as-you-need Contact Center solution

As an Amazon Connect Go-To Consulting partner, we’re ready to help you with an end-to-end contact center solution.

Through our unique engagement model, we’ll envision, design, and help you implement an Amazon Connect solution that’s right for you.

We also provide ongoing management and support services to keep your customer care center operating optimally.

Lightstream can provide an analysis of your current on-prem contact center, discuss current and future state requirements and map those to Amazon Connect.

There are over 300 ISV partners building solutions that integrate with Amazon Connect, we can help identify those that will provide new capabilities for your Cloud Contact Center.

Our team can integrate into your existing software development and DevOps processes and our team of certified CISSP experts will ensure your environment is secure and complies with your company’s cybersecurity policies.

Customer Care at a lower cost

Amazon Connect is a pay-as-you-need, cloud-based contact center delivering better customer service at a lower cost.

  • Self service
  • CRM Integration
  • Alexa Functionality
  • Scalable and Elastic
  • Custom Reporting
  • Open Platform
  • AI-Enabled: Translation, Trascription, Sentimental Analysis

Like contact center infrastructure that an enterprise would set up and manage on premises, Amazon Connect enables customer service representatives to respond to phone calls or chat inquiries — via a chatbot — from their end customers.

Its self-service makes it easy to design contact flows, manage agents, and track performance metrics. There are no up-front payments or long-term commitments and because it runs on AWS, there is no infrastructure to manage.

Amazon Connect can also be used as a platform to augment an existing contact center by adding self-service functionality using chatbot services, outbound calling/notification or even IoT alerting.

Ask us about a funded POC for your organization.

Register for an upcoming Amazon Connect Bootcamp

Amazon Connect Bootcamp details