Lightstream Cloud Checker paves the way for better customer service and alleviates strain on team
Business Challenge
A benefits brokerage and HR services firm specializing in integrated technology solutions for small businesses had two main needs: More efficient systems and closing gaps in security. The firm focuses on providing the best benefits, HR and compliance management services on the market. Its signature concept is its integrated technology solution, which can manage an organization’s HR needs from recruitment to retirement.
Massive Strain on team
The benefits brokerage and HR services firm employs 80+ people and has an annual revenue of over $17 million but their growth in the last couple of years exploded which meant its cloud infrastructure was getting more complex. This put a massive strain on the team to manage the system and it became increasingly more involved and time consuming.
Gaps in Security
The other major concern involved security. The firm needed to find any gaps that put sensitive information at risk, including individuals’ medical histories.
You need somebody looking at your security environment on an ongoing basis. Lightstream does that for hundreds of customers. We have competencies and multiple cloud platforms. That’s what we do.
— Jim Cassell, Lightstream CEO
The Lightstream Solution
Lightstream Cloud Checker performed a thorough review of the firm’s existing infrastructure. It found several points of vulnerability. Through our solutions, the firm’s cloud infrastructure is now layered with security.
Expert-Level Education
Lightstream was also able to educate the firm on the benefits of Amazon Web Services (AWS). Its knowledge allows for this firm to function safely and with confidence because of the AWS installation.
Consistent Checkpoints and Transparent Communication
The partnership didn’t end at installation. Lightstream and the benefits brokerage meet monthly to review data generated by Cloud Checker to identify opportunities with and threats to the firm’s security and ways to better utilize AWS.
We love working with them. They’re very sharp. Any time we have questions, [we get] immediate answers. Peace of mind. We’re not alone, we feel like we’re covered.
— Director of Software Engineering, Global HR Services Firm
Business Outcomes
Better Customer Service and Decreased Employee Strain
Lightstream’s Cloud Checker solution paved the way for this firm to better serve its customers because its workers are no longer strained by a cumbersome cloud infrastructure. It also helped fortify the firm’s security to protect personal information and maintain trust with their clients.
Cost Transparency and Allocation
The cost is shared across departments. Lightstream provides the firm with a financial review with tagging so it’s able to link its use of AWS to specific operations within the organization. It’s a powerful visual tool that also adds depth as an expense, because rather than seeing one large, lump single sum amount owed, the cost is broken down as it is allocated across different departments.
Cost Savings and Optimization
The solutions implemented not only save costs but ensure continued optimization. Each month, our Lightstream team provides a server usage report that allows the client to turn off any unused servers and optimize what’s in play.
Next-Level Data Protection
No business wants to be publicizing to the world that it lost customers’ data. Lightstream’s monthly, in-depth system check identifies weaknesses and vulnerabilities to ensure continued improvements to security strategies, in real-time.
What’s Next? Partner With Lightstream
Innovative companies like yours need secure and interconnected cloud and network foundations. But building those can be a complex process. That’s where Lightstream comes in. Our expert team is ready to help your organization stay at the forefront of your industry. Contact us today about Lightstream Cloud Checker and how it can tighten security and create transparency for opportunities.
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