Cynthia Lawton


Lightstream was chosen today by AWS as part of a select group of Service Delivery Partners certified to deliver Amazon Connect contact center solutions to customers.

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. It’s based on the same contact center technology used by 70,000 Amazon customer service associates around the world to power millions of customer conversations.

The AWS Service Delivery Program identifies and endorses APN Partners with validated customer experience and a deep understanding of specific AWS services, such as Amazon Connect. These top APN Partners follow best practices for implementing AWS services and have proven success delivering AWS services to end customers.

Many companies that manage contact center operations expend much of their effort just keeping the infrastructure running. It takes time to develop specialized skills, attract and retain staff, and manage the procurement of software licenses and IT equipment that are complex, generally proprietary, and often not focused on helping customers.

As an Amazon Connect Service Delivery Partner, Lightstream is ready to help you with an end-to-end contact center solution. Through our unique engagement model, we’ll envision, design, and help you implement an Amazon Connect solution that’s right for you, including ongoing management and support services to keep your customer care center operating optimally.

For example, Lightstream can provide an analysis of your current on-prem contact center, discuss current and future state requirements and map those to Amazon Connect. There are over 300 ISV partners building solutions that integrate with Amazon Connect, and we have deep skills in help identifying those that will provide new capabilities for your Cloud Contact Center.

Our team can integrate into your existing software development and DevOps processes and our team of certified CISSP experts will ensure your environment is secure and complies with your company’s cybersecurity policies.

Receiving an AWS Service Delivery designation for Amazon Connect is a high level of recognition by AWS of a partner’s skills for the AWS environment. APN Partners have gone through a service validation to verify they have successfully implemented Amazon Connect for customers and followed AWS best practices for the service.

If you’re ready to get started with Amazon Connect, ask us about a funded Proof of Concept for your organization.